York Medical Group Meeting
York Medical Group Meeting outcome.
A meeting was held with the chief executive of York Medical Group Mr Zulf Ali on 24th January 2023, to address potential concerns Woodthorpe residents may have regarding contact with the doctors.
The following is a representation of the replies to our concerns.
1. How do people without the internet contact the doctor’s surgery?
If contact with the surgery is required then people can call in at the surgeries or telephone
to make an appointment. The call back system ("Call Buster") allowing you to end the call
and be called back by the doctors has now been turned back on. This is turned off during
times when there is excessive sickness and increased demand to better manage our limited
2. Do you have an email address that we can publish on our FB page and on our website?
No but York medical Group has introduced a Virtual Health Assistant
(https://www.yorkmedicalgroup.co.uk/virtual-health-assistant/) which can be used for a
variety of purposes. Zulf has confirmed that a ‘general enquiry’ button will be included on
this facility very soon. It will be included as part of our development plan of our website.
The bulk of enquiries can be made through the various buttons and will go directly to the
person who will deal with it to speed up the process. Zulf has asked that people use this
and find the button that most closely matches their need.
3. Can the Community Group have a link on our FB page to yours and on our website?
Yes. Woodthorpe Community Group are to publish links on our Facebook Page and web site
to help residents have easier access to the doctor.
4. Do you reply to messages from your FB page?
The best way to contact the doctors is either through the Virtual Health Assistant (VHA) or
by telephone. Facebook messaging, text, or Whatsapp is currently not available for contact
although this may be reviewed in the future.
5. Are you happy for us to let the community know the outcome of this meeting?
Yes please see above.
6. What are the actual opening hours now of the surgery? Could we know when
Woodthorpe Surgery will be open for 5 days per week?
The opening hours of the surgeries is shown on the website and Woodthorpe surgery will
soon be open for 5 days per week and not 4 as is the current situation. This is subject to the
various challenges we are experiencing within the NHS and our expectation is for the site to
be fully operational by September at the latest.
7. Klinik (the online appointment questionnaire) is rather cumbersome at the moment. Do
you envisage any changes to that system?
Yes we agree it is cumbersome and it was the first system we have used for patient access.
We are in the process of purchasing a new simpler more intuitive system with all other
surgeries in York and we have developed VHA to do some of the basic tasks that patients
require us to do on their behalf.
8. If a patient wants to be referred to a private hospital or specialist, what is the procedure?
If a patient would like a private referral, they should contact their private provider initially to
ascertain which consultant and hospital they will accept referral to. They would then make
an appointment with the GP for their complaint and give this information to enable them to
write a referral letter to the appropriate consultant. The patient should provide the
information at the appointment to ensure a smooth referral process.